Hosted PBX Voice Over Internet Protocol has become the standard for businesses that want to centralize their phone system. If you’re looking for a reliable service at a reasonable price, then hosted PBX might be your business communications solution. But why should you consider moving away from your current provider?
The benefits of hosted PBX for small businesses include lower costs, greater flexibility, fewer headaches, and less downtime. In addition, you get access to advanced features such as call recording, voicemail transcription, and other valuable tools.
Hosted PBX allows you to scale your business without worrying about hardware or software issues. Plus, you don’t have to worry about upgrades or maintenance. Your company becomes part of a more extensive network, allowing you to connect with multiple offices and employees around the globe.
Table of Contents
What Is A PBX?
PBX stands for Private Branch eXchange, a telephone exchange where you place your call. A PBX allows you to route calls based on specific criteria, such as location, number, caller ID, etc. In addition to routing calls, PBXs provide many additional features, including voicemail, conference calling, auto attendants, and more.
A traditional PBX is installed locally within your organization and typically requires a dedicated IP address, which makes it challenging to scale up to meet increasing demands. As a result, companies use the cloud to host their PBX, allowing them to expand quickly without investing in additional hardware.
The cloud allows you to access your PBX remotely via a web browser, mobile device, or desktop computer. This eliminates the need to install software on each PC, Mac, or mobile device used throughout your organization. You can even take advantage of remote support options, which allow you to connect to a technician over video chat.
Hosted vs. Traditional PBX
A hosted PBX is a virtual phone system connecting to your existing network via a broadband connection. This cloud-based phone system allows you to connect to your phones just like you do now without purchasing expensive hardware. With a hosted PBX, you’ll be able to make free international calls, receive voicemail messages, send faxes, and even record conference calls. You’ll no longer have to worry about running out of minutes or paying exorbitant rates for long distances.
The main benefit of a hosted PBX is that it’s very cost-effective. Traditional PBX systems require you to buy a bunch of hardware, including telephones, routers, modems, and switches. These devices must be installed in your office and most likely require additional wiring and cabling. While this setup works well for small offices, larger organizations often find it challenging to manage such a large investment.
In addition to the upfront costs, you’ll also pay monthly fees for each extension you add to your system. There are usually different tiers based on the number of extensions you need, with the highest tier costing thousands of dollars.
If you’d rather not spend money on a traditional PBX, consider moving to a hosted PBX. Not only will you save money, but you won’t have to deal with the hassle of installing and maintaining the equipment yourself.
Benefits Of Using Hosted PBX For Small Businesses
Hosted PBX is a great way to save money and increase efficiency in your organization. Some key reasons SMBs should consider moving to a hosted PBX solution.
1. Cost Savings
The monthly cost is the most obvious benefit of choosing a hosted PBX over traditional on-premise telephony systems. You’ll save money monthly by outsourcing the management and maintenance of your telecommunications needs. You won’t have to pay for costly telecom hardware, software licenses, installation fees, monthly charges, etc., and you’ll avoid paying for call center staffing costs. In addition, you’ll never be required to purchase additional bandwidth or data transfer capacity. As long as you have a reliable internet connection, you’re good to go!
2. Flexibility
A significant advantage of hosted PBX is flexibility. With a hosted PBX solution, you don’t have to worry about making changes to your existing network architecture. Your IT team can easily modify your network without affecting your employees’ ability to use their phones. And because your communications requirements aren’t tied to specific physical locations, you’re free to move your telephones around within your office space whenever necessary.
3. Scalability
Another essential feature of a hosted PBX is scalability. Because hosted PBX solutions are based on cloud computing, you can scale up or down your operations as needed. If your business grows, you can add more handsets and extensions; if your workload decreases, you can reduce the number of lines used. This means that you can always keep your current level of productivity while scaling your workforce.
4. Remote Access
One of the most significant benefits of using a hosted PBX is accessing your phone system from anywhere at any time. This allows remote workers to check voicemail messages, listen to voicemails, instant messaging, or dial out to another extension; you can do so with just a few clicks. You can also view your contact list, calendar, and other information from any location by accessing your PBX using an internet connection. If you have a virtual receptionist, they can access your company’s directory and schedule appointments remotely.
5. Security
In today’s world, security is an essential part of running a successful business. Hosted PBX solutions provide excellent security features that help protect against hackers and malware attacks. For example, they offer advanced firewall protection, intrusion detection/prevention capabilities, and antivirus scanning. They also include built-in spam filtering technology and email encryption.
6. Mobility
Mobility is one of the best things about working remotely. When you work from home, it’s easy to get distracted when you need to focus on something else. However, with a hosted PBX solution, you can stay connected to your colleagues and clients even when you’re away from the office. You can still receive calls, send emails, and manage your schedule from your mobile phone.
7. Reliability
When you choose a hosted PBX VoIP solution from a reliable provider like Infinity Solutions, you know that your phone service will be available 24 hours a day, seven days a week. We’re not only an IT security firm, but we’ve been supplying business VoIP systems to Valley businesses since 2007. That’s why we’re confident in our ability to deliver dependable services.
8. Support
Infinity Solutions offers comprehensive support services to ensure your hosted PBX runs smoothly. Our experts monitor your account daily to identify potential problems before they occur. We also provide proactive monitoring and alerting tools that notify us immediately if there are issues with your phone system. Finally, our technical support staff provides round-the-clock assistance via telephone, chat, and online ticket submission.
9. Customization
A VoIP provider that offers hosted PBX solutions can customize your phone system to meet your unique needs. You can create multiple numbers for different departments or individuals, assign each line to a particular person, and set up call forwarding rules. You can also integrate your phone system with your CRM software, allowing you to track incoming calls directly from your inbox.
10. Little Maintainance
Hosted PBX solutions are relatively simple to implement and operate and require little to no management once it’s set up. You don’t even need a dedicated tech support person since all calls are handled remotely. This makes them very cost-effective, especially compared to traditional phone systems.
You’ll still need someone to install the hardware, configure the software, and ensure that everything works smoothly, but there won’t be any additional costs associated with keeping things working.
11. Constant Uptime
The biggest benefit of moving to a hosted VoIP solution is increased uptime. A traditional phone system requires constant maintenance and upgrades; it must be taken down for routine maintenance and even some hardware replacements. With a hosted VoIP solution, there are no physical components to maintain, repair or replace—the software is completely contained within our data center. This means you don’t need to take your phone system offline for anything.
12. Unlimited Calling
Hosted Cloud PBX business phone systems allow you to make unlimited long-distance phone calls without paying extra fees. Traditional phone systems typically limit how many minutes you can use per month, which can add up quickly depending on how many phone lines your business has. However, with a hosted PBX solution, you can access unlimited calls.
13. Video Conferencing
Video conferencing is another great feature offered by most hosted VoIP solutions. It allows employees to connect using their desktop computers instead of relying on expensive equipment. The video quality is usually better than what you would get over the phone, so this is a convenient way to communicate when you cannot meet face-to-face.
14. Unified Communications
Unified communications (UC) combines voice mail, email, faxes, instant messaging, web conferencing, and other communication methods into one platform. UC enables businesses to provide a single point of contact for customers and internal users. With a hosted Cloud PBX solution like ours, you can easily integrate these features into your existing phone system.
15. Custom Numbers
Another critical thing to note about a hosted PBX solution is that it allows you to retain your existing telephone numbers. If you want to change your number, you do so without having to notify everyone involved. You can even use the same number for both your office and home.
Another great benefit of a hosted PBX is that it makes it easy to manage multiple extensions. With a physical PBX system, each extension requires its hardware device. However, you can easily add and remove extensions whenever necessary with a hosted PBX.
Wrapping Up
Hosted PBX for small businesses offers advanced Calling features with access to voicemail, email, auto attendant, directory assistance, music on hold, remote call management, voice messaging, and many more features. It is clear why hosted VoIP is becoming increasingly popular among small and medium-sized enterprises (SMEs).
With hosted PBX, companies can offer their clients and callers a much better, faster, and safer service. For more information about how VoIP can help your company, please send us a message or leave a comment below.
Recent Comments